Refund and Cancellation Policy

We at HopeNetwork.in provide the best services to our clients. The charges paid by a person are worth the counselling they get. Here, at HopeNetwork.in a person is charged for the online counselling sessions that are taken via different mediums such as Call, Video Call, Chat, or Email. While using the services provided by us a few of terms and conditions should be considered by a person –

  1. For any of the services taken by the customers all the charges paid are non-refundable. In the case of the customers is not content with the service provided to them, they need to send the mail to info@hopenetwork.in and the complaint will be thoroughly reviewed by the team. On any matter like this, the decision of HopeNetwork.in will be final and binding.
  2. The date scheduled for online counselling sessions is prohibited from shifting until and unless you have been intimated by the HopeNetwork.in the team. In conditions, where the customers fail to use the services on the provided period of time, no refunds shall be provided in such situations. Although all the requests for change of chat or phone sessions are totally based on a first-come and first-serve basis.
  3. At the time of the use of any of the services purchased, HopeNetwork.in will make only three attempts to reach you. If the person does not respond within 4 days of the last communication, the services will automatically be treated and consumed, and HopeNetwork.in shall not be liable to pay any refunds.
  4. If there is technical difficulty during or at the time of the session, the team of HoepNetwork.in will do a thorough check with the service providers. In case if the case is found genuine we will reschedule the appointment.
  5. HopeNetwork.in does not take any responsibility for any fraudulent transaction/decline/lack of authorization that may come due to the use of Internet Banking/ Debit/Credit Cards (“Virtual Payment Mode”).
  6. The rights to change the charges for any services provided by HopeNetwork.in at any time without the requirement of any prior intimation to the customer are reserved. Any of such changes shall be binding and effective on the user.

Disclaimer

All the advice provided by HopeNetwork.in experts via the website is only given for informational purposes. The information cannot be taken as a substitute for examinations of your condition by a doctor or a professional mental health expert.

While using the services you agree that any advice or counselling given by an expert, counsellor, or a therapist through HopeNetwork.in is totally your responsibility. We deny any and all liability of the services that are provided by HopeNetwork.in.

Please notice that the services provided are not for emergencies. If you feel that you require immediate attention, we advise you to contact your nearest healthcare provider or hospital.

Be notified that this is NOT A SUICIDE HELPLINE. At any time, if you feel you are in danger of committing harm to yourself or others. Please notify appropriate agencies such as police, emergency medical personnel.

Privacy and security

When you are using the website, you agree and understand that you have consented to collect, use, and disclose your identified personal information and aggregate data as set forth in our privacy policy.

HopeNetwork.in does not guarantee that any third party website will not be able to defeat our security systems or use your personal information for any improper purpose.

Warranty

HopeNetwork.in does not guarantee, warrant, endorse, or assume responsibility for any product that is advertised or offered by any third party through our website not hyperlinked in the content.

Additionally, HopeNetwork.in is not liable to monitor any type of transaction between you and the third-party providers of the services and products. Using the website is the user’s own risk. For any damage that is done to your computer or phone by any of the content that is downloaded from our website such as loss of data, viruses, worms, or technical damage, HopeNetwork.in does not take any responsibility.

10+

Years of Experience

150+

Certified Counsellors

365

Days open

56854+

Life healed

X