Shipping & Delivery Policy
At HopeNetwork, we provide professional mental health counselling services through secure online platforms. Since all our services are delivered digitally, no physical shipping is required.
Service Access / Delivery
Once your booking and payment are successfully completed, you will receive:
- A confirmation email/SMS with booking details
- Instructions to join your session (chat, audio, or video)
- Scheduled date and time of the counselling session
This information is usually delivered instantly, but in rare cases may take up to 1–2 hours due to technical delays.
No Physical Goods
HopeNetwork does not ship any physical product. All sessions, reports, and resources are provided:
- Through the HopeNetwork platform or approved digital tools
- Via email or in-platform messaging
Session Rescheduling
If you need to reschedule a session, you can contact our support team at least 4 hours before the session.
Rescheduling is subject to counsellor availability.
Incorrect Contact Information
HopeNetwork will not be held responsible if:
- The booking confirmation fails to reach you due to an incorrect email ID or phone number, or
- You do not check your spam/junk folder
In such cases, you may contact our support team for assistance.
Customer Support
If you have not received your session access details or need help joining, please reach out to us at:
📧 Support Email: info@hipenetwork.in
📞 Helpline / WhatsApp: +91 735 587 9299
We are here to make sure your experience with HopeNetwork is smooth, comfortable, and timely.
